Orders, Shipping, & Returns
Orders
- What forms of payment does Brooklyn Tweed accept?
- How do I use Shop Pay Installments to pay for my Brooklyn Tweed order?
- Does Brooklyn Tweed charge sales tax on domestic orders placed within the US?
- Does Brooklyn Tweed accept international orders?
- Why was I charged VAT on my Brooklyn Tweed order?
- Does Brooklyn Tweed run promotions or offer discounts?
- How can I tell if the Brooklyn Tweed yarn I am looking for is in stock?
- How can I order more Brooklyn Tweed yarn in a specific dye lot?
- Can I make changes to my Brooklyn Tweed order once it has been placed?
Shipping
- How much will it cost to ship my Brooklyn Tweed order?
- What shipment methods does Brooklyn Tweed use?
- How quickly will my Brooklyn Tweed order ship?
Returns
- What is Brooklyn Tweed’s return policy?
- What should I do if the contents of my Brooklyn Tweed package are incorrect?
Yarn
- Are Brooklyn Tweed yarns made from ethically sourced wool?
- How can I get the most out of working with Brooklyn Tweed’s woolen-spun yarns?
- Should I alternate skeins with Brooklyn Tweed yarns?
- Is Brooklyn Tweed yarn soft?
Patterns
- What does "Size Inclusive" mean?
- How do I access my Brooklyn Tweed pattern purchase?
- How do I find errata for a Brooklyn Tweed pattern?
- What are the abbreviations listed in my Brooklyn Tweed pattern?
- How do I add the Brooklyn Tweed pattern I purchased to my Ravelry library?
- Do you offer assistance or support for Brooklyn Tweed patterns?
- What is Brooklyn Tweed’s policy on copyright and distribution?
General
- How can I stay up-to-date with Brooklyn Tweed news and announcements?
- How can I reset my BrooklynTweed.com account password?
- How can I access my Wishlist on BrooklynTweed.com?
- Can I carry Brooklyn Tweed products in my shop?
- Does Brooklyn Tweed offer yarn support for independent designers?
- May I contact Brooklyn Tweed by phone?
- When can I expect an answer to my email to Brooklyn Tweed?
- Can I buy ready-to-wear Brooklyn Tweed sweaters or accessories?
Have other questions? Reach out to our customer support team through our contact form or by emailing us at info@brooklyntweed.com