All of our products ship from our warehouse, located in Portland, Oregon. Orders generally ship within one business day (Monday-Friday) after the order has been placed on our website. We ship all domestic and international orders via USPS, using First Class or Priority mail for yarn and shade cards and Media Mail for print books.
Visit our FAQ for Brooklyn Tweed’s current list of shipping charges. Shipping charges cover postage, packaging, and processing and handling fees.
Important note regarding orders made through our BT: Apart Together Initiative:
In order to provide the best financial support to our stockists, all yarn purchases made from March 18th through May 15th will be eligible for exchange only. This ensures that our LYS partners are able to retain their full share of those sales and strengthen their businesses during the current closures and unforeseen obstacles. Thank you for your understanding.
We gladly accept for return yarns purchased through Brooklyn Tweed’s webstore that remain in their original sale condition (unwound with original label) within 45 days of purchase for our core yarns and within 30 days of purchase for any single-batch yarn such as Ranch 01 or Ranch 02: Forbes. Please note that purchases of shade cards, knitting kits, sweater cards, gift cards, sale items, printed books and digital content including pattern PDFs are final sales and are neither returnable nor refundable.
View our FAQ page for more information about shipping and returns.