Shipping

The arrival date of your package may be delayed owing to the COVID-19 pandemic and the current strain on the USPS.

We at Brooklyn Tweed remain committed to shipping out all orders in a timely manner. Unfortunately, due to the longer delivery windows announced by both domestic and international mail services, we cannot guarantee delivery within our standard time frame.

All of our products ship from our warehouse, located in Portland, Oregon. Orders generally ship within one business day (Monday-Friday) after the order has been placed on our website. We ship all domestic and international orders via USPS, using First Class or Priority mail for yarn and shade cards and Media Mail for print books.

Pre-ordered items will be shipped as soon as available. Shipping dates for pre-orders are based on the information provided by our manufacturing partners and are subject to change. Visit our FAQ for more information on pre-ordering.

Visit our FAQ for Brooklyn Tweed’s current list of shipping charges. Shipping charges cover postage, packaging, and processing and handling fees. 

 

Returns

 

Important note regarding orders made through our Apart Together: Community Initiative:

In order to provide accurate donations and matching contributions to SMYRC, all yarn purchases made from November 26th - November 29th will be eligible for exchange only. Thank you for your understanding.

Please note that all items purchased through our Sample Sales are final sale and nonrefundable.

We gladly accept for return yarns purchased through Brooklyn Tweed’s webstore that remain in their original sale condition (unwound with original label) within 45 days of your order's ship date for our core yarns and within 30 days of shipping for any single-batch yarn such as our Ranch series. Please note that purchases of shade cards, knitting kits, sweater cards, gift cards, sale items, printed books and digital content including pattern PDFs are final sales and are neither returnable nor refundable.

View our FAQ page for more information about shipping and returns.