Shipping
All of our products ship from our warehouse, located in Portland, Oregon. Orders generally ship within one business day (Monday-Friday) after the order has been placed on our website. We ship all domestic and international orders via USPS, using First Class or Priority mail for yarn and shade cards and Media Mail for print books.
Pre-ordered items will be shipped as soon as available. Shipping dates for pre-orders are based on the information provided by our manufacturing partners and are subject to change.
Visit our FAQ for Brooklyn Tweed’s current list of shipping charges. Shipping charges cover postage, packaging, and processing and handling fees.
Returns
Please note that all Sale items are final sale and not eligible for returns or refunds.
We gladly accept for return yarns purchased through Brooklyn Tweed’s webstore that remain in their original sale condition (unwound with original label) within 45 days of your order's ship date. Please note that purchases of knitted samples, shade cards, kits, sweater cards, gift cards, sale items, printed books and digital content including pattern PDFs are final sales and are neither returnable nor refundable.
View our FAQ page for more information about shipping and returns.