Please note that all Sale items are final sale and not eligible for returns or refunds.
We will gladly accept for return yarns purchased through Brooklyn Tweed’s webstore that remain in their original sale condition (not wound or knitted, with labels attached and in good condition, free of scent or debris, etc) within 45 days of your order's ship date. Returns can be mailed directly to our warehouse without prior authorization:
128 NE 7th Avenue
Portland, Oregon, 97232 USA
Please include the packing list for the order. If you no longer have the packing list, please add a note with the following information: your full name, your email address, and the order number (available by logging into your BT account and/or included with your order’s confirmation emails). When your return has been received by Brooklyn Tweed and verified as a viable return, you will receive an email notification confirming your return and the method of reimbursement.
Please note, the amount of time it takes for credited funds to become available can vary depending upon the original method of payment. In general, original shipping fees are not refunded nor is Brooklyn Tweed responsible for additional shipping fees incurred to return the product or for returns lost in transit. Items returned for refund that are not in re-sellable condition will be declined by Brooklyn Tweed with the option to have the yarn shipped back to you at your expense.
Purchases of knitted samples, shade cards, kits, sweater cards, gift cards, sale items, printed books and digital content including pattern PDFs are final sales and are neither returnable nor refundable.
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Have questions? Reach out to our customer support team through our contact form or by emailing us at firstname.lastname@example.org