Frequently Asked Questions

We currently accept Visa, Mastercard, American Express, and Discover, as well as PayPal, Apple Pay, Google Pay, and Amazon Pay for all online sales.

Our payment processor, Shopify, works the same as point of sale systems at brick and mortar shops. You do not need to sign up for a Shopify account to make your purchase.

What is the option to pay in installments on Shop Pay?

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly payments with 0% APR, or in monthly installments with no hidden or late fees*.

In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase. The next 3 remaining installments will be automatically charged to your card saved on Shop Pay every 2 weeks. And don't worry, you'll get an email reminder before each payment to keep you in the know.

This feature applies to orders totaling $50 - $1000 (excluding tax and shipping), and is available to US customers only at this time.

To use this option, click the Shop Pay option on the Checkout page:

After clicking "Pay now" at the bottom of the page, you will be taken to a page to complete your payment with Shop Pay Installments.

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

The installments option on Shop Pay is available on credit and debit cards. 

Are there late fees?

No, there are no late fees if you miss a scheduled payment.

What if I make a return on a purchase made through installments with Shop Pay?

If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.

If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.

Have more questions?

For questions about installment payments on Shop Pay, visit shop.affirm.com/help.

For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.

*Rates from 0-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers: affirm.com/licenses. Estimated payment amount excludes taxes and shipping. 

As of July 1, 2022, we are required by law to collect sales tax for orders shipped to US states where sales tax is applicable.

Taxes are calculated based on the sales tax rate of the state in the billing address of each order. You can find more information on sales tax rates by state here.

Beginning January 1, 2015, the EU (European Union) began charging a VAT (Value Added Tax) fee on digital goods sales. 

With this in mind, VAT may be charged on all digital knitting pattern PDFs purchased from BrooklynTweed.com by customers in the EU. 

VAT fees vary by EU country and are determined based on the IP address and the address on file with your credit card or PayPal account. You can find specific VAT rates for each EU country here.

Brooklyn Tweed is OSS registered (One Stop Shop) and pays all collected VAT fees to the EU at the end of each quarter.

Unfortunately, no. Purchases of digital content including pattern PDFs are final sales and are neither returnable nor refundable. 

All of our patterns are for sale as individual PDF downloads. PDFs are delivered digitally; you will not receive by email a hard copy of a pattern purchased in PDF format. Upon purchase, you will be provided with a link that takes you to a page to download your pattern(s):

Clicking the Download button on this page will automatically begin the PDF download to your computer (depending on your browser, you may be required to choose a “Save As” location for your new file). You will also receive an order confirmation email that includes a link to this Download page.

You can also always access your BT pattern purchases by signing into your Brooklyn Tweed account and then clicking on “Order History.” When you look at your Order History, your download will be tucked under the individual order number. From there, you can easily add it to your Ravelry library by following these instructions. 

Customers are allowed 5 separate downloads of a PDF per purchase. Once you download and store a pattern on your computer or device, you should be able to open the saved version in the future — e.g. there should be no need to re-download it each time you need it. However, if you do exceed your download limit for a pattern, please contact us at info@brooklyntweed.com and we’ll be happy to reset the download limit for you. CAPSULE and WOOLENS patterns can be purchased individually as PDFs or as a collection in ebook form.

Brooklyn Tweed patterns marked as Size Inclusive have been graded to fit chest circumferences from 32-58" [81.5–147.5 cm] (minimum), and beginning with our Fall 2021 collection all garments are graded to fit circumferences from 30–70" [76–178 cm]. 

You can find all of our size-inclusive patterns here.

You can also read more about our ongoing commitments to equity & inclusion here.

Anytime Brooklyn Tweed publishes errata or updates for our patterns, a new version of the pattern is released to incorporate these changes. This updated version is made available for download to all who have purchased the pattern through BrooklynTweed.com or Ravelry.

We also list all current and past versions, along with details of what was changed, under the Errata section on the right side of the pattern's page on our website:

If nothing shows up in this section of the pattern's page, no updates have been published and version 1.0 is the most current version.

We list definitions for pattern abbreviations found in Brooklyn Tweed patterns that are published after August 2021 on our Pattern Abbreviations page. Patterns published before September 2021 include full abbreviation descriptions within the patterns themselves.

You can easily add your pattern PDF purchases made through the Brooklyn Tweed webstore to your Ravelry library by following these instructions.

Yes, we offer complimentary pattern support for all patterns published by Brooklyn Tweed.

If you get stuck or need help with a BT pattern, please feel free to reach out to us at support@brooklyntweed.com.

Brooklyn Tweed patterns may be printed and used for personal, non-commercial use only and may not be reproduced, sold, or distributed.

The only digital sales of Brooklyn Tweed patterns that guarantee adequate compensation to the company and Brooklyn Tweed’s designers are through www.brooklyntweed.com and Ravelry/Ravelry LYS.

All images, text, and illustration © Brooklyn Tweed 2025. Class use and/or translations are allowed only with the express written permission of Brooklyn Tweed. For questions, please contact us at info@brooklyntweed.com.

The best way to stay informed is by signing up for our newsletter, which you can do here, or find our newsletter subscription form at the bottom of any page of our website:

Enter your email address in the field provided, check the box that you agree to receive marketing emails, and click "Subscribe" to submit your request.

Our newsletter will keep you up-to-date on fresh creations from Brooklyn Tweed. And, of course, we never share your personal information with anyone else. 

You can reset your BT account password by going to the Account Login page and clicking "Forgot Your Password?":

If you need further assistance, please email info@brooklyntweed.com and we will be happy to help!

Your Wishlist can be found by navigating to the menu at the bottom of any page of the website and clicking "My Wishlist":

That will take you to everything you've saved!

Customer service is currently not available via phone.

We are, however, happy to help you via email so if you need to get in touch with us, please send us an email via our contact form or info@brooklyntweed.com for assistance.

Questions for pattern support can be sent directly to support@brooklyntweed.com.

We will answer your email as soon as we are able, typically within 3 to 5 business days.